H&R Block in 8347 Elk Grove Florin Road

Customer Reviews about H&R Block:

• ★ ★ ★ ★ ★
  We've had our taxes done here for the last 3 years. Great service, never had any problems. Recommended!
  By David Merrifield, September 09, 2017
• ★ ☆ ☆ ☆ ☆
  I scheduled an appointment and arrived 5 minutes early. There was an Indian lady working behind the counter with a customer. I stood there for 10 minutes, she still didn't acknowledge or greet me. She walked to the back got someone to help her and continued on as if I wasn't there. Another lady emerged and saw me (I probably didn't look too friendly) and asked me if I've been helped. Finally some customer service. I said no! I explained I had an appointment I scheduled online with somebody named "Bang". He popped out of his cube in a quickness and said 10 minutes. I said ok and sat down. He was with a couple working on their taxes. Not long after (maybe 5 minutes) he ushered me to an empty cube to start while he was waiting for the couple to get their crap together. He barely glanced at my w-2 when the couple announced they were ready. I sat for about 5-10 more minutes and from the conversation of the couple I knew it would take a lot longer than 10 minutes. I left after wasting 25 minutes of my time there. I highly discourage anyone to go there. Setting an appointment won't help and they don't have a clue about customer service. Nobody apologized or showed any type of empathy. I will not be coming back.
  By Nai Teurn, October 19, 2016

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